About Customer
This is a time of transformation at Kingfisher. And for any transformation, you need to answer important questions – what needs to change? Where can we improve? What are we aiming to achieve with this transformation?
We will answer these questions with research.
Pouring over databases. Measuring the average length of a bathtub. Talking to customers. You’ll find us wherever there are questions that need to be answered. That means our work requires a mixture of different knowledge, from the most scientific, data-driven analysis to the more experiential, qualitative and personal methods.